02 2018
Self-checkout Lines
Comment
Many stores are removing regular checkout lines for self-checkout. These stores are saving money on employees by having patrons do the job the cashiers would be doing.They may be pitching it as a time saver: which may be true, if the cashiers, on-shift, are incompetent. But, it takes the same amount of time for me to pass an item across the IBM scanner as it does for cashiers. It takes the same amount to time to bag and cash out. So...
Why aren't we getting a significant discount for doing it ourselves. A portion of the money that they are saving could be passed onto the patrons, as a better incentive to using self-checkout. As it stands, they open fewer checkout lines, forcing patrons angrily check themselves out.